(4.5 / 5)7+ Ratings

Liberty Tax Reviews

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Overall Rating

4.5

7 Reviews

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About Liberty Tax

Liberty Tax Service is a company that provides professional income tax preparation services both online and in-person. It offers various tax preparation options, including basic, deluxe, and premium plans, designed to accommodate different tax scenarios. The company has over 2,200 locations across the U.S. and Canada, providing in-person assistance and online filing services. Key features include:

In-Person Assistance: Over 2,200 locations for in-person help with tax filing.
Online Filing: Streamlined online tax preparation software that can complete paperwork in as little as 15 minutes.
Free Double-Check: Free review of tax returns by a tax professional at participating locations.
Multiple Guarantees: 100% accuracy guarantee and coverage of penalties and interest from the IRS if there are math errors.
Import Previous Returns: Ability to import previous years' returns filed with competitors for free to save time on this year's filing.

Liberty Tax also offers specialized services such as tax debt resolution, audit help, and educational courses to help clients understand tax laws and filing processes.

Liberty Tax Pros & Cons

Pros of Liberty Tax:

Comprehensive Services: Offers both in-person and online tax preparation, including self-employment support and specialized services like tax debt resolution.
User-Friendly Tools: Provides user-friendly online tools and resources, including a mobile app for managing finances and tax tasks.
Educational Support: Offers educational courses and resources to help clients understand tax laws and filing processes.
Guarantees: Provides accuracy, maximum-refund, audit-assistance, and satisfaction guarantees.
Convenient Options: Allows clients to choose between professional tax preparation at physical locations or online filing.
Free Consultations: Offers free tax consultations, which can be beneficial for those seeking initial guidance.

Cons of Liberty Tax:

Expensive: The cost of using Liberty Tax can be higher compared to some online-only services.
User Experience Issues: The website has been criticized for its substandard user experience, including nonstandard conventions and the need to manually save progress.
Limited Help: The online help is in short supply, and users may not get enough guidance on individual topics.
Technical Issues: Users have reported issues such as being logged out while actively entering data, which can be frustrating and time-consuming.
Experience Variability: The quality of service can vary among different franchised locations.

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Liberty Tax Customer Reviews (7)

0/5

Jay Vadeboncoeur

Verified Buyer

Jul 27, 2024

Ktisztina Szôlösi

Verified Buyer

Jul 25, 2024

Shannon Mistry

Verified Buyer

Jul 24, 2024

Charlie Horton

Verified Buyer

Jul 24, 2024

Ernest Blume

Verified Buyer

Jul 23, 2024

Hayden Jones

Verified Buyer

Jul 23, 2024

Brigitte Schreiner

Verified Buyer

Jul 23, 2024

Liberty Tax Customer’s Q&A

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Liberty Tax Features and Benefits

Key Features and Benefits of Liberty Tax:

Online Tax Filing Options:
- DIY Tax Preparation: File taxes independently online with various plans (Basic, Deluxe, Premium) tailored to different tax situations.
Pricing Structure:
- Basic: $45.95, best for simple tax situations (single or married with no dependents).
- Deluxe: $65.95, suitable for more complex situations (kids, investments, child care, college, home ownership).
- Premium: $85.95, ideal for self-employed individuals or those with less common forms of income.
Supported Forms and Schedules:
- Basic: Form 1040, Schedule A, B.
- Deluxe: Form 1040, 4562, 8829, 4136, 8839, 8853, Schedule A, B, C.
- Premium: Form 1040, 4562, 8829, 4136, 4684, 4835, 8839, 8853, Schedule A, B, C, E, F, K-1.
User Experience:
- Interactive Wizards: Guides users through multistep processes to provide answers and data.
- Mobile Accessibility: Complete and file returns on the mobile site, though without real-time refund totals.
Guarantees:
- Accuracy Guarantee: Reimbursement for penalties and interest if errors result in IRS penalties.
- Maximum Refund Guarantee: Refund of preparation fees if another service provides a larger refund.
- Audit Assistance: Support during IRS audits with a professional from Liberty Tax.
Additional Services:
- Free Double-Check: In-person review of tax returns at participating locations.
- In-Person Assistance: Transfer of forms and information to a Liberty Tax office for help during filing.
- Import Past Returns: Streamline the filing process by importing previous years’ returns.
Customer Support:
- Year-Round Support: Offices open year-round for customer needs.
- Free Consultation: Information and consultations are always free at participating locations.
Convenience:
- Access to Records: Manage records, scan documents, and access the Liberty Tax Wallet anytime.
- Multiple Guarantees: Comprehensive guarantees for accuracy and maximum refunds.

Liberty Tax Pricing

Liberty Tax offers three main pricing tiers for online tax filing:

Basic:
- Federal Return: $45.95
- State Return: $36.95
- Best for: Single or married filers with no dependents, claiming the standard deduction, and those with taxable income less than $100,000.
Deluxe:
- Federal Return: $65.95
- State Return: $36.95
- Best for: Tax filers who need to claim dependents, owe capital gains taxes, or plan to itemize.
Premium:
- Federal Return: $85.95
- State Return: $36.95
- Best for: Self-employed individuals, small business owners, those with rental or farming income, and those with other uncommon types of income.

Liberty Tax FAQs

Liberty Tax Alternatives

Based on the provided sources, here are the top alternatives to Liberty Tax Service:

H&R Block - Offers self-service tax software with five federal electronic files and audit support.
TurboTax - Provides a Q&A format for easy navigation and expert help through TurboTax Live.
Wealthsimple Tax - Handles complex tax scenarios like self-employment and crypto trading, with a unique pay-what-you-want structure.
StudioTax - A straightforward and efficient option with a Quick Start Wizard and mobile app support.
UFile - Allows downloading tax slip information from the CRA and includes free carry-forward options.
TaxTron - A budget-friendly option with a user-friendly interface and various features.
IOOGO - Simplifies tax filing with intuitive and affordable solutions for individuals and small businesses.
FlyFin - Automates financial tasks for freelancers and business owners, offering expert CPA review and tax-saving strategies.
FreeTaxUSA - Offers free federal e-filing with inexpensive state filing options and excellent mobile website support.
TaxSlayer - Provides an affordable and clean interface with good data import options and support for all major IRS forms and schedules.